Retired Products > All Scanners: Drivers & Troubleshooting Neat Scanners: Troubleshoot Calibration Issues
Please note that the information provided on this page is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a courtesy for users who may still need troubleshooting or FAQ information on end-of-life products.
The Neat Company has released a small utility that gives you a smooth, easy way to calibrate all NeatReceipts and NeatWorks scanners.
Note: To find out which scanner you have, turn it over and find the model number on the white label on the bottom.
Neat provides easy-to-use receipt capture and reconciliation software for small businesses and accounting professionals. Try free for 15 days. The calibration steps in this article only impact the image quality when scanning directly to the Neat Cloud. Calibrate the NeatConnect scanner. Locate your calibration paper, if you have misplaced your calibration sheet, you can use a blank white 8.5″ x 11″ sheet of paper to calibrate. On the NeatConnect scanner, click the settings button.
![Neat Neat](https://www.pcll.com/Articles/Neat Receipts Review_files/image001.jpg)
This article provides a step-by-step guide to using the Scanner Maintenance Utility for the following scanner models:
- NM-1000
- ND-1000
- ADF-070108
- SCSA4601EU
NeatDesk: Calibration Please note that the information provided on this page is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a Updated 7 months ago by Nicole Bojko. Export your Neat data as a Neat file. Remember the key is not export Image, PDF, or VCARD. You must select Neat File. You can select just a file or folder. If you select the highest level folder everything is exported. Which is what I did. Name a location for export. Close Neat after the export.
To calibrate any of those models, follow these steps:
- Get the calibration sheet that came with your scanner. If you no longer have that calibration sheet, use a white sheet of paper.
- Close NeatReceipts Professional or NeatWorks and the Neat Quick Scan Center.
- Right-click the following link, and then choose Save Target As to save the setup file to your computer:
- Find and double-click SMU.exe, the setup file for the Scanner Maintenance Utility.
- In the Open File – Security Warning dialog box, click Run.
- In the Chilkat Zip Self-Extractor dialog box, do one of the following:
- Click Zip to unzip the installation files for the Scanner Maintenance Utility to the same folder where you saved SMU.exe, and then click Close.
- Click Browse, and then choose another place to unzip the installation files for the Scanner Maintenance Utility, and then click Close.
- Go to wherever you unzipped the installation files in step 6 and open the folder Scanner Maintenance Utility.
- Double-click ScannerMaintenanceUtility.exe, and in the Scanner Maintenance Utility dialog box, follow the directions onscreen to calibrate your scanner.
- When you see a message that says “Calibration Success!” click OK.
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